Customer Service

and Shipping


We guarantee everything. It’s that simple. From our service to our groceries or prepared foods, please email us or call us right away if you have any issues. We love feedback and believe that truly amazing customer service and superior products are something that you deserve whenever you shop with us. We know you have many choices of where to spend your hard-earned dollars, and we appreciate your business. Our top mission is to make sure you always have a superior shopping experience.



We have a flat rate shipping fee of $14.95 for all orders under $150. For expedited shipping, please call 802.457.3658 and ask for our mail order department or email

Order Total: $0-150, Ground shipping Fees: $14.95

Order Total: $150+, Ground shipping Fees: $34.95


Shipping Details

  • Regular Ground Shipping arrives within 1-6 business days, depending on the destination location.
  • Due to the enormous expense, we do not offer flat-rate shipping to Alaska and Hawaii. We will pass along the actual shipping cost.
  • At this time, we are unable to ship to APO/FPO addresses.
  • International Shipments: Sorry, we currently don’t ship across either pond, to Canada, or to Puerto Rico.
  • Please call for Overnight Priority rates. Orders must be received by noon Eastern Standard Time.


Shipping Cheese

As cheese needs to arrive at its destination within 2 days, we only ship to locations that UPS ground can reach within 2 days of our store; those states are listed below. If your recipient lives in a state that isn’t on our list, please call our mail order department to see if we can ship there and what shipping rates will be: 802-457-3658. We are unable to ship cheese anywhere during the warm-weather months (between May 15 and Sept. 15).


States included in 2-day ground radius:

District of Columbia
New Hampshire
New Jersey
New York
Rhode Island
West Virginia


Please call 802-457-3658 and leave a message with Amelia Rappaport at extension 229, if you have any questions.

Cheese boxes purchased on Wednesdays after 2 pm will be held for Monday shipping to avoid sitting in a UPS warehouse over the weekend. We want our cheese to stay in great shape! So do your recipients.


In-Store Shipping

We absolutely ship grocery items from our store! There is a $10 assembly fee for that service. If there is cheese involved, which requires special handling, additional fees may be added. This will be added onto the shipping and cost of the items at checkout at our register. If you are phoning in a grocery order, we will add our assembly fee and any other additional packing fees onto your credit card at the time of purchase.



Placing Orders: Orders may be placed 24 hours a day, seven days a week via our secure website. Telephone orders can be placed Tuesday-Friday 9am-5pm (EST). Call us at (802) 457-3658 and press 3 for WFM Mail Order. Questions? The fastest way to reach us is email. Our general email box is We will get back to you well within 48 hours.


Processing: We receive and process orders within 24 to 48 hours. Orders are shipped Monday through Friday via UPS. Please note that some orders placed on Thursdays and Fridays will not ship until the following Monday (especially perishables). When choosing expedited shipping or placing a very large order, please keep in mind it may take up to 48 hours to process. If you need your order on a specific date, please include your request in the gift notes section at checkout. We are happy to include a hand written gift card if requested, with no additional charge.

Note: We only ship cheese Monday through Wednesday to ensure arrival before the weekend. We want your food to stay in great shape! Cheese hates hanging out in a warehouse over the weekend.


Payment Options: Woodstock Farmers’ Market accepts the following credit cards online: MasterCard, Visa, American Express and Discover. Prices in our store do not reflect the cost of delivery. We do not ship C.O.D. Sales taxes will automatically be added to any applicable purchases.


Our Guarantee: We have chosen products we love and hope they please you as well. All of our mail order products are also sold in our store. Our goal is to have you absolutely satisfied with our products, service and delivery. If we don’t meet that goal and you are dissatisfied in any way, please contact us and we’ll make it right!


Privacy Statement: We will not share your personal information with anyone. We do collect email addresses so that we can reach you in the future to check on your satisfaction or alert you to special offers. If you’d like us to remove you from the list, just let us know.


Return Policy: If the item you order arrives damaged or spoiled, we will gladly replace it. However, due to the nature of perishable products, we are unable to assume the loss incurred by delays due to an incorrect shipping address; the recipient’s absence for more than a day after delivery; or incorrect handling on the part of the recipient. Packages are clearly marked “perishable” on the outside to avoid nasty surprises.


Out of Stock Items, Weather, Price Changes and Other Unpleasant Facts of Life: We try to keep all items in stock at all times, but due to the nature of perishables, sometimes we may be temporarily out of a product. We will make suitable substitutions of equal or greater value when we can, or will be happy to send the item later when it becomes available. In either case, we will contact you and ask for your preference.


When a product costs us more than it did before, we try to absorb the difference if we can. But due to the vagaries of ingredient, packaging and shipping costs, we will sometimes find it necessary to raise prices before we get a chance to update our site. Sorry about that. We’ll do our best to keep you informed when the price change is significant.


We try to cut cheese with laser-like accuracy, but if you’ve ever tried to cut something to an exact weight you know that you’re likely to be off by a few hundredths of a pound. Us too. We will be as close as we can, and won’t charge you for the difference.


Gift Certificates: Physical Gift Certificates purchased online are shipped via USPS and are only redeemable at the Woodstock Farmers’ Market in Woodstock and Waterbury. E-Gift Cards are another great option for last-minute gifts (no shipping necessary)!



We will not share your personal information with anyone. We do not store your credit card information.


We do collect email addresses so that we can reach you in the future to check on your satisfaction or alert you to special offers. If you’d like us to remove you from the list,  just let us know.