Customer Service

CUSTOMER SERVICE & SHIPPING

OUR GUARANTEE

We guarantee everything. It’s that simple. From our service to our groceries or prepared foods, please email us or call us right away if you have any issues. We love feedback and believe that truly amazing customer service and superior products are something that you deserve every minute you are shopping with us. We know you have many choices in spending your hard earned dollars. We appreciate your business and our top mission is to make sure that you always have a superior shopping experience. Check out our reviews on Yelp and Trip Advisor.

Is it Urgent…want a person directly? Click here for email links to our department leaders.

WFM PARTICULARS

  • Address: 979 W. Woodstock Rd. Woodstock VT 05091
  • Phone: 802-457-3658
  • Email: mail@woodstockfarmersmarket.com
  • Hours: Tuesday through Saturday 7:30 AM-7 PM; Sunday 8 AM- 6 PM.
    WE ARE CLOSED MONDAYS.
  • We accept MasterCard, AMEX, VISA, Discover. We accept local personal checks.
  • Check out our  Farmers’ Card prepaid account program. Not available for online purchases.
  • Gift certificates for WFM can be purchased online but are for use in our brick and mortar store only. Sorry.

ON-LINE AND IN STORE SHIPPING INFORMATION

2018 Holiday Shipping Deadlines

Flat rate shipping of $13.95 for all orders under $150.

 

Order Total Shipping Fees

Order Total From

Order Total To

Ground 1-6 DAYS

UPS 3 DAY

UPS 2 DAY AIR

$0 $150 $13.95 $29 $39
$151 AND UP $30 $45 $55

Shipping Details

  • Regular Ground Shipping arrives within 1-6 business days, depending on destination location.
  • Due to the enormous expense, Alaska & Hawaii have different shipping rates. Please call for our rates to those areas.
  • At this time, we are unable to ship to APO/FPO addresses.
  • International Shipments: Sorry, we currently don’t ship across either pond, to Canada, or to Puerto Rico. We will keep you posted if anything changes.
  • Please call for Overnight Priority rates. Real time UPS Overnight Rates will be used per address minus the cost of regular ground shipping calculated based on the above shipping chart. Overnight Priority is next business day. Orders must be received by 2pm Eastern Standard Time.

Shipping Cheese

As cheese needs to arrive at is destination within 2 days, we only ship to locations that UPS ground can reach within 2 days of our store. States listed below. For cheese shipping beyond that area, please call our office and speak to a mail order specialist. Thank you!  802-457-3658

States included in 2 day ground radius:
Maine
Vermont
New Hampshire
Massachusetts
Rhode Island
New York
New Jersey
Ohio
Pennsylvania
Delaware
District of Columbia
Virginia
West Virginia

Please call 802-457-3658 and leave a message with Amelia Rappaport at extension 229, if you have any questions.

Cheese boxes purchased on Wednesdays after 2 pm will be held for Monday shipping to avoid sitting in a UPS warehouse over the weekend. We want our cheese to stay in great shape! So do your recipients.

In Store Shipping
We absolutely ship grocery items from our store! There is a $10 assembly fee for that service. If there is cheese involved which requires special handling, additional fees may be added. This will be added onto the shipping and cost of the items at checkout at our register. If you are phoning in a grocery order, we will add our assembly fee and any other additional packing fees onto your credit card at the time of purchase.

How long will it take?

The map below shows typical UPS Ground “transit” times to various parts of the country (not guaranteed times). A note to our New England shoppers: For overnight delivery, please choose regular UPS Ground; typically, UPS Ground ships throughout New England in 1-2 business days.

2018 HOLIDAY SHIPPING DEADLINES (see map above)

  • Last day for Ground to Midwestern states (red & green states) is Friday 12/14 for delivery by Fri 12/21
  • Last day for Ground to most eastern states (brown & yellow states) is Monday the 17th for Friday the 21st.
  • Last day for 2-Day Air to the West (orange states) is Monday the 17th for delivery on Thur. 12/20 or Fri. 12/21.

OTHER USEFUL ON-LINE SHOPPING DETAILS

Placing Orders: Orders may be placed 24 hours a day, seven days a week via our secure web site. Telephone orders can be placed Tuesday-Friday 9am-5pm (eastern time). Call us at (802) 457-3658 and press 3 for WFM Mail Order. Questions? The fastest way to reach us is email. Our general email box is mail@woodstockfarmersmarket.com. We will get back to you well within 24 hours.

Promotion Codes: We frequently offer online promo codes to our customers in Market flyers, Tweets, online newsletters, our Blog or Facebook updates. Only one promo code may be used per order.

Processing: We receive and process orders within 24 to 48 hours. Orders are shipped Monday through Friday via UPS. Please note that some orders placed on Thursdays and Fridays will not ship until the following Monday (especially perishables). When choosing expedited shipping or placing a very large order, please keep in mind it may take up to 48 hours to process. If you need your order on a specific date, please include your request in the gift notes section at checkout. We are happy to include a hand written gift card if requested, with no additional charge.

Note: We only ship cheese Monday through Wednesday to ensure arrival before the weekend. We want your food to stay in great shape! Cheese hates hanging out in a warehouse over the weekend.

Recycled Packaging: We hate packing peanuts and those puffy air packets, but we get loads of them when products are shipped to us. So rather than buy more and encourage the styrofoam industry, we recycle them and other packing materials when we send your order to you. Please consider passing them on to someone else when you unpack your box so that they don’t end up in a landfill somewhere (local Pack-and-Ship places sometimes take them).

Payment Options: Woodstock Farmers’ Market accepts the following credit cards on orders placed on our web site: MasterCard, Visa, American Express and Discover. Cash, checks or money orders are not accepted. Prices in our store do not reflect the cost of delivery. We do not ship C.O.D. Sales taxes will automatically be added to any applicable purchases.

Our Guarantee: We have chosen products we love and hope they please you as well. All of our mail order products are also sold in our store. Our goal is to have you absolutely satisfied with our products, service and delivery. If we don’t meet that goal and you are dissatisfied in any way, please contact us and we’ll make it right!

Privacy Statement: We will not share your personal information with anyone. We don’t like unsolicited calls or mail either, and don’t need the bad karma incurred by jeopardizing your privacy.We do collect email addresses so that we can reach you in the future to check on your satisfaction or alert you to special offers. If you’d like us to remove you from the list, just let us know and we’ll do it right away. See our Contact Information.

Return Policy: If the item you order arrives damaged or spoiled, we will gladly replace it. However, due to the nature of perishable products, we are unable to assume the loss incurred by delays due to an incorrect shipping address; the recipient’s absence for more than a day after delivery; or incorrect handling on the part of the recipient. Packages are clearly marked “perishable” on the outside to avoid nasty surprises.

Out of Stock Items, Weather, Price Changes and Other Unpleasant Facts of Life: We try to keep all items in stock at all times, but due to the nature of perishables, sometimes we may be temporarily out of a product. We will make suitable substitutions of equal or greater value when we can, or will be happy to send the item later when it becomes available. In either case, we will contact you and ask for your preference. When a product costs us more than it did before, we try to absorb the difference if we can. But due to the vagaries of ingredient, packaging and shipping costs, we will sometimes find it necessary to raise prices before we get a chance to update our site. Sorry about that. We’ll do our best to keep you informed when the price change is significant. We try to cut cheese with laser-like accuracy, but if you’ve ever tried to cut something to an exact weight you know that you’re likely to be off by a few hundredths of a pound. Us too. We will be as close as we can, and won’t charge you for the difference. Because we love our products so much, we want the best for them on their journey to you, and want them to arrive in optimum condition. Therefore, we may delay shipping some items when it’s really hot or really cold.  We will let you know.  If we need to ship items to you during warmer months and the items really won’t make it unless they are chilly, we have a hot weather option package for  $10.  This often includes insulated boxes and/or cold packs. We will let you know via telephone or email if this is necessary.

Gift Certificates:  Gift certificates purchased online are shipped via USPS and are only redeemable at the Woodstock Farmers’ Market in Woodstock, Vermont (not online). Gift certificates can also be purchased in our Woodstock Market during normal store hours.

PRIVACY & SECURITY

We will not share your personal information with anyone. We do not store your credit card information. We don’t like unsolicited calls, e-mails or snail mail either, and don’t need the bad karma incurred by jeopardizing your privacy.

We do collect email addresses so that we can reach you in the future to check on your satisfaction or alert you to special offers. If you’d like us to remove you from the list, just let us know and we’ll do it right away.